Shipping and Exchange Policy

At Sammilitha Foundation, we are committed to ensuring that all products, assistive devices, or educational materials offered through our programs or donation campaigns are delivered safely and in a timely manner. Please review our Shipping and Exchange Policy below.

1. Shipping Policy

a) Delivery Timeline
Orders or donations that include physical items (e.g., assistive kits, awareness merchandise) are typically processed within 5-7 business days.

Delivery may take 7-14 business days depending on your location within India.

b) Shipping Charges
Most items are shipped free of cost as part of our donation or awareness campaigns.

For special items or bulk orders, nominal shipping charges may apply and will be clearly mentioned during checkout or confirmation.

c) Shipping Areas
We currently ship only within India.

Remote or inaccessible areas may experience longer delivery times.

d) Tracking Orders
If applicable, a tracking number and courier details will be shared via email or SMS after dispatch.

2. Exchange Policy

We strive to ensure every item we dispatch is of high quality and serves its intended purpose. However, if there’s an issue:

a) Eligible Exchanges
Items may be exchanged under the following conditions:

Item received is damaged or defective
Wrong item was delivered
Parts/accessories are missing

b) Exchange Request Timeline
You must notify us within 7 days of receiving the item by contacting us at connect@sammilitha.org with:

Order details

Photos of the received product

Description of the issue

c) Non-Exchangeable Items
Digital resources, downloadable content, or customized items

Products damaged due to misuse or mishandling

d) How Exchange Works
Once approved:

We will arrange for a reverse pickup or guide you on the return.
A replacement item will be sent at no additional cost.
If an exchange isn’t possible, an alternative solution will be discussed.

3. Support & Contact

For any shipping or exchange-related queries, please contact:

📍 Address:

# 4-22, Near Municipal Office, Atmakur, Wanaparthy – Dist Telangana-509131, INDIA.

📞 Phone:
(+91) 96661 47734 | (+91) 99080 96998

📧 Email:
connect@sammilitha.org